The second-hand marketplace Members Voice Frustration About Sizing Changes

Shoppers are voicing their frustration following a change that caused products showing incorrect sizing.

This online marketplace has altered its measurement guidelines for women's and children's clothes without notifying all shoppers about the modification.

Social Media Backlash

Many shoppers and sellers are posting online saying Vinted listings now show a modified sizing category versus the original listing due to the recalibration.

The platform stated the new system was more in line with comparable marketplaces.

The platform has recommended to review their products and update the measurements by hand when needed, causing user dissatisfaction.

Sizing System Changes

Previously, the sizes had both one number and one letter, for instance S/8 or M/10.

The revised method features a letter and a range such as S/UK 8-10.

In some cases, the sizing has been recategorised - like an L measurement was previously a 12 but now shows as UK 16-18.

Member Experiences

One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".

"Not many brands say XL is a 20-22," which is what Vinted now does.

Stephanie Gallen, located in Scotland, said garments she listed featuring size 14 markings were appearing on the platform as size 20–22.

"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she explained.

Required Changes

Another shopper, from Derby, explained she became annoyed due to the update requiring manual adjustment the measurements for "each individual item".

"This situation is especially annoying, as I'm chronically ill and Vinted sales have been crucial after experiencing income reduction," she stated.

Platform Context

The app has more than 100 million shoppers, including 18 million in the UK.

It has proved a popular alternative to second-hand platforms like eBay and Depop.

This is not the initial instance where an unanticipated change on the platform has faced criticism: previously, the platform withdrew an update regarding delivery choices following member complaints.